This documentation is for Insight for Server/Data Center only.

Support Issues

If you find any bugs or irregularities, please submit an issue in our service desk.

We will be happy to support you!

Best Regards

The Riada Development Team

Service Level Agreement (SLA)

Riada Development will respond to your registered support issues within 24 business hours. Officially we don't offer support during weekends but we love what we do so don't be surprised if we answer your query off normal business hours.

Riada Development business hours are Monday - Friday, 9AM-5PM CET. Riada Development support is closed on major Swedish holidays including:

  • New Years Day
  • Epiphany
  • Good Friday
  • Easter Monday
  • International Workers' Day (May 1st)
  • Ascension Day
  • Second Pentecost
  • Swedish National Day (June 6th)
  • Midsummer Eve
  • Christmas Eve
  • Christmas Day
  • Second Christmas Day
  • New Year's Eve

Support Includes

  • Help with issues during installation & upgrade
  • Help troubleshooting problems with Riada Development add-ons
  • Help identifying workarounds.

Support Does Not Include

  • Product Training
  • Customers who do not have a valid license
  • Support related to non Riada Development add-ons
  • Support for JIRA versions that are no longer supported by Riada Development add-ons
  • Support for customers' configuration of JIRA or Riada Development add-ons
  • Beta or Development releases
  • Support in any language other than Swedish or English