This documentation is for Insight for Server/Data Center only.

Focus on an object using object view.

Use object view to see all object details, including comments, attachments, and a history of changes, view and modify object attributes, to see all tickets connected to an object or view a filtered list of tickets, or to see all references to an object or view a filtered list of references.

The object view can be customized by using the Object Type layout to show specific information. An Insight Administrator or Insight Schema Manager can customize the object view, which will then be unique for each different object type.

If you have a custom object type layout in place, you might see different page elements than those below. Additionally, a banner is displayed at the top of the page informing you that the layout has been changed. This is shown below.


See details about an object

The object view page will show you detailed information about an object. You can get here in multiple ways:

  • Select any objects under the RECENT OBJECT header from the Insight menu.
  • Select any objects under the RECENT OBJECT SCHEMAS from the Insight menu, then click on an object key.
  • Search for objects, then click on the object key column from the search results.
  • Select an object schema from Insight > Insight Object Schemas, then click on any object key.



The breadcrumb (at top) shows the location of the object in the hierarchy of your object schema. You can click on the object type to go to a different level in your schema, or to go back to the Object search (if this is where you came from).

The Attachment widget by default is contained on the side panel of the page.

View object attributes

The Attributes tab contains information about all of the object's attributes. Click on attributes that are references to other objects to view those objects in more detail.

If an object has two or more references, you can view them all by clicking on the show all button. This will display a screen with more details about these references. 

You can view the attributes of your referenced objects in the panel at right, or View all in object search.

See all tickets connected to an object, or view a filtered list of tickets

The Connected tickets tab shows issues connected to the object.

You can view all of the connected tickets, use the Unresolved toggle to only show the unresolved tickets, and/or filter the connected tickets using any of your existing Jira filters. You can also filter the connected tickets by a summary or description by entering information in the  summary or description filter at top right. 

View comments, attachments, and a history of changes

The top section of the object view tells you about the object and where it fits in your object schema.

  • The Object type, at right, shows the type of object you are viewing.
  • Watchers, at right, shows who is currently watching this object.
  • Created and updated, at the bottom, shows when this object was created and last modified.

The Comments tab allows you to add and view comments linked to the object. You can filter the comments by selecting an author under All authors, or by a summary or description by entering information in the  summary or description filter at top right. Results can be ordered by either Oldest or Most recent.

To add a comment, click on the Comment button just above the tabs. A rich text editor pops up where you can enter your comments. A toolbar at the top of the editor offers varied options to format your content.

Below is the screenshot of the rich text editor with the toolbar highlighted.


All the formatting options are listed in the following table:

Toolbar OptionDescription

You can use this dropdown option to select one of the following for your content:

  • Paragraph
  • 3-level headings. h1, h2 or h3.

You can format your text to bold if you click on this option on the toolbar

You can format your text to italics if you click on this option on the toolbar

You can format your text to underlined if you click on this option on the toolbar

If you click this option, it will open a color picker which will help you set your text to a color of your choice.

You can also remove an already colored text.

You can use this to set a font size to your text. You can set the font size to one of the following:

  • Small
  • Default
  • Big

If you click this option, it opens up few colors which you can use to highlight your text. The highlighted text will look like this:                

You can either of these options to select a normal bulleted list or a numbered list for your content.

You can use this option to insert hyperlinks in your text. If you select any text and click on this option, it opens up an input box where you can enter the hyperlink.

You can use either of these options to undo or redo any changes you do in the editor.

You can add this option to insert a code snippet in your content. If you click, you will have following options for your code snippets:

  • Plain text
  • Code
  • HTML/XML

You can use this option to insert tables in your content in order to structure it in rows and columns.

You can use this option to insert a horizontal line in your editor.

The editor also complies to the Markdown documentation syntax. For e.g, If you type an underscore at the start and end of a word, it will appear in italics once you save the comment.

To mention a user in a comment - and notify them about it - enter an ampersand @ symbol and the user's name.

Additionally, you can do the following through your keyboard keys:

What you can doWhat keys to use
Insert emoticonsUse the ":" symbol to insert emoticons.
Insert any iconsE.g, if you use Option+G on a mac, you will be able to type the copyright icon ©
Auto-format contentYou can use a lot of auto-formatting options to insert content easily. Refer to https://ckeditor.com/docs/ckeditor5/latest/features/autoformat.html


The Attachments tab on the side panel allows you to add and view attachments to this object. You can filter the attachments by selecting an author under All authors, or by entering information in the  content filter at top right. Results can be ordered by either Oldest or Most recent.

You can add up to 10MB of attachments per object. This can be configured within the Insight default settings.

To add an attachment, click on the Attachment button just above the tabs.


The History tab shows a time-ordered list of changes made to this object. You can filter the history by selecting a user in All Actors, or by description by entering information in the  description filter at top right. Results can be ordered by either Oldest or Most recent.


Click  at top-right to view the references between this object and others in the object schema. 

 How to watch an object...

Be notified when something happens to the object, or happens to an issue linked to the object.

  1. Click Start Watching to begin watching the object, or Stop Watching to stop watching the object.

See all inbound references to an object, or view a filtered list of inbound references

The object view page also displays all of the objects that refer to this object - that is, all of the other objects that have this object as an inbound reference in one or more of their attributes. You can see the inbound references in the right-hand tab, along with an icon showing how many tickets are associated with that object.

To view more information about other objects that reference this one, click on View all inbound references. You can now view inbound references in greater detail as a list separated by object type. If you select an object from the list, you can view details about it's attributes in the right-hand tab.

Type a natural language query in the filter box to filter the list of inbound references by name. You can collapse or expand the list of inbound references by object type.

Editmove, or delete an object

If you are an Insight Schema manager or Insight Schema administrator, you can edit an object using the Edit button. You can also move an object to a different object type, or delete the object entirely by using the option button at top right.

 How to edit objects from the object view...

Make changes to an object or its attributes.

  1. Click Edit.
  2. Make changes to an object or its attributes and click Save.

 How to move objects from the object view...

Moves an object to a different object type. If the two object types are different, you will be prompted to configure the attributes and inbound references of the object. This action cannot be undone.

  1. Clickand Move.
  2. Under Select Object Type, select the destination object type.
  3. Under Handle Inbound references, select how to manage the object's current inbound references. The options are:
    1. Keep reference(s) - keep the object's inbound references.
    2. Remove reference(s) - remove this object's inbound references.
    3. Do not move object(s) - do not move the object.
  4. Under Select attribute types, select an attribute in the destination object type for each of the object's existing attributes. In some cases, no matching attribute type is found or the cardinality of attributes is mismatched. In these cases, values from attributes where no match is found will be discarded.
  5. Under Confirm, click Move to move the object, configure the inbound references, and map the existing attributes to the new object type, or click Cancel to abort the changes. This action cannot be undone.

 How to delete objects from the object view...

Deletes an object. This action cannot be undone.

  1. Clickand Delete.
  2. Confirm that you wish to delete this object by clicking Delete.

Print a label or a QR code for an object

If you are an Insight Schema manager or Insight Schema administrator, you can also print a label or a QR code for this object by clicking on the printer button as highlighted below.

 How to print a label...

Print a physical label with information about this object.


  1. Click  and Print label.
  2. If you haven't already created a Label Template, you will be prompted to create one. Otherwise, select a label template under Template.
  3.  Under Additional configuration, select any other attributes that you would like to include in the printed label.
  4. You can also set a border for your labels using the With border checkbox under Options.

 How to print a QR code...

Print a physical QR code with information about this object. You can select the size (in pixels) of the printed code.

  1. Click  and Print QR Code.
  2. Select the size of the printed QR code.
  3. Click Print to print the QR code.

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